Field employees can raise tickets directly from the mobile app for issues related to operations, assets, customers or services.
Classify tickets by issue type, severity and priority to ensure faster response and resolution.
Configure escalation levels and timelines to automatically notify supervisors when tickets remain unresolved.
Assign tickets to responsible teams or individuals and track resolution progress in real time.
Monitor ticket aging, SLA compliance and turnaround time to improve service quality.
Ensure critical field issues are addressed quickly with structured ticket workflows.
Reduce downtime and delays caused by unresolved field problems.
Track responsibility, response time and resolution ownership clearly.
Maintain service standards through SLA monitoring and escalation control.
Gain centralized visibility into all field issues across teams and locations.
It is a module designed to log, track and resolve field issues using structured ticket workflows and automated escalations.
Yes, tickets can be raised directly from the mobile app with supporting details and attachments..
Yes, escalation rules can be configured based on priority and resolution timelines.
Yes, dashboards provide insights into ticket aging, SLA compliance and resolution metrics.
Facility management, logistics, construction, utilities, service industries, government and enterprises with large field teams.
